At Luvelry, we believe privacy is an essential part of good service. This Privacy Policy explains how we collect, use, and protect your personal data when you visit luvelry.com, make a purchase, or contact our customer service. By using our website, you agree to the practices described in this policy. If you do not agree, please do not use our services.

Who We Are

Company name: FASHION VIVO LIMITED (trading as Luvelry)
Address: Unit B6, 12th Floor, Wing Wah Building, No. 677 King's Road, Quarry Bay, Hong Kong Island, HK
Email: support@luvelry.com

Follow us on Instagram at @luvelry_global and let every gift tell your story.

Data We Collect

When you use our website, we may collect:

- Technical data such as your IP address, browser type, and time zone
- Personal information you provide when placing an order, such as your name, email address, phone number, shipping address, and payment details
- Information you provide when contacting us, such as support requests

How We Use Your Data

We use your data to:

- Process and deliver your orders
- Provide customer support
- Protect our website and prevent fraud
- Personalize your shopping experience
- Send updates, offers, or marketing messages only if you choose to receive them

Sharing Your Data

We only share your data with trusted partners, such as:

- Payment service providers
- Shipping and courier companies
- Technical and marketing service providers such as Shopify

We never sell or rent your personal data.

Cookies

Our website uses cookies to:

- Remember your preferences
- Improve website performance
- Show you content tailored to your interests

You can disable cookies in your browser settings, but some website features may not work properly.

Your Rights

As a user, you have the right to:

- Access the personal data we hold about you
- Correct or delete your data
- Restrict how your data is processed
- Receive a portable copy of your data
- Withdraw consent at any time, including unsubscribing from newsletters

To exercise your rights, please contact us at support@luvelry.com.

Children's Privacy

Our services are intended for adults. We do not knowingly collect data from individuals under 18 years of age. If we discover that such data has been provided, we will delete it immediately.

International Data Transfers

If you are located in the United States, please note that your personal information may be processed or stored outside of the United States by our trusted partners, such as payment providers, technology platforms, or shipping companies. We take steps to ensure that any transfer of your data is managed securely and in accordance with applicable data protection standards.

Data Security and Retention

We take data security seriously and store your information only as long as necessary to:

- Provide our services
- Meet legal obligations
- Resolve disputes

Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on the Luvelry website. Please check back periodically for updates.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Company name: FASHION VIVO LIMITED (trading as Luvelry)
Address: Unit B6, 12th Floor, Wing Wah Building, No. 677 King's Road, Quarry Bay, Hong Kong Island, HK
Email: support@luvelry.com

Follow us on Instagram at @luvelry_global and let every gift tell your story.

Thank you for trusting Luvelry. We are committed to protecting your data while delivering a seamless and reliable shopping experience.